The arrival of Google five years ago served as a kind of upgrade for the entire Web. Searching for information went from a sluggish, unreliable process to something you could do with genuine confidence. If it was online somewhere, Google and its ingenious PageRank system would find what you were looking for—and more often than not, the information would arrive in Google’s top 10 results.
But the oracle—recently described as “a little bit like God” in the New York Times—is not perfect. Certain types of requests foil the Google search system or produce results that frustrate more than satisfy. These are systemic problems, not isolated ones; you can reproduce them again and again. The algorithms that Google’s search engine relies on have been brilliantly optimized for most types of information requests, but sometimes that optimization backfires. That’s when you find yourself in a Googlehole.
